Exchange Policy
We understand choosing the perfect rug for your home can be tricky. That’s why we offer a one-month exchange guarantee if the rug doesn’t complement your decor. Our goal is for you to be completely satisfied with your purchase. If an exchange is necessary due to this reason, we’ll cover the courier fee to send the rug back to us. In the case of the exchange, you’ll be responsible for the courier fee to get the new rug delivered. If an exchange isn’t ideal, we may also be able to offer store credit.
If you are not satisfied with your purchase, you may exchange your rug within 30 days of the original purchase date.
The carpet must be in its original condition and accompanied by the original sales receipt.
We Do Not Offer Refunds, Only Exchanges.
Shipping
Premium Persian Carpets offer free nationwide delivery in South Africa through our trusted courier service provider, The Courier Guy Company. Upon making a purchase, you will receive a waybill and tracking information to keep you informed about the status of your delivery.
You can typically expect to receive your rug within 3 to 4 business days after placing your order.
Please feel free to contact us at your convenience, and we will make sure to provide you with the support you need.
Premium Persian Rug Services:
Expertise Beyond the Sale
At Premium Persian Carpets, we understand that owning a beautiful Persian rug is an investment that deserves exceptional care. That’s why we offer a range of services to ensure your rug maintains its beauty and value for generations to come.
Our Services Include:
Professional Cleaning:
We provide meticulous cleaning services specifically designed for delicate Persian rugs, using gentle yet effective methods to remove dirt, dust, and allergens.
Our experienced technicians understand the unique needs of each rug, ensuring the cleaning process is safe and effective.
Expert Repair and Restoration:
We offer skilled repair services to address minor tears, fringes, or areas of wear, meticulously restoring your rug to its former glory.
Our team utilizes traditional techniques and high-quality materials to ensure seamless repairs that preserve the rug’s authenticity.
Appraisal Services:
We provide professional rug appraisals, determining the fair market value of your Persian rug for insurance purposes or potential sale.
Our expertise ensures an accurate assessment based on the rug’s origin, age, condition, and market trends.
Privacy Policy
We Thank you for choosing Premium Persian Carpets. We value your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and protect your data when you use our services.
Information we collect:
When you visit our website or make a purchase, we may collect personal information such as your name, address, email, and payment details.
Use of information:
We use the collected information to process your orders, communicate with you about your purchases, and improve our services.
Data protection:
We take appropriate measures to protect your personal information from unauthorized access or disclosure.
Third-party disclosure:
We do not sell, trade, or otherwise transfer your personal information to outside parties.
Marketing communications:
With your consent, we may send you promotional emails about our products and services.
Your choices:
You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications from us.
By using our services, you agree to the collection and use of your information as outlined in this privacy policy.
If you have any questions or concerns about our privacy practices, please contact us.
Thank you for trusting us with your personal information.
